David Ingram
Tax Assist Accounts (Newcastle)We originally contacted Infinit Technologies (Formerly Pentagon Computer Solutions Limited) in July 2015 as our current provider was unable to meet our requirements of onsite support to look after our computer network.
Infinit was able to quickly recommend solutions that would improve the performance and security of our network and enable us to work more efficiently. Ray Burke introduced us to the concept of leasing computer hardware via one of their partner companies to spread out the capital costs over a term which made their recommendations more budgetable & affordable to us, a small accountancy business. The Pentagon team of engineers liaised with Sage and Iris for support and upgraded our systems and software solutions and contacted our printer leasing firm to ensure we can all securely scan and print to the net network we had installed.
Since we got Pentagon to upgrade our systems, we were reassured that our data is being backed up offsite as part of the works undertaken by Pentagon, whom we continue to hire to maintain and upgrade our systems as necessary. In 2018 Pentagon was able to advise us on best practices surrounding GDPR and Data Protection legislation changes too.
In January 2020 we upgraded all of our workstations to Windows 10, and the transition was very smooth and effective, with fewer than expected glitches. The engineers Ray, Joe and Niall all worked out of hours on the most part to ensure we were not disrupted during the day wherever possible, and we were not charged any extra for their work conducted out of office hours.
We are happy with the service received overall and like the fact we are not charged call out fees when we require someone onsite to help us fix a problem, it is included in a small monthly retainer, as is the ongoing monitoring and consultation when required. Usually the team respond the same day we call to any issues or faults and are keen to help us.
Thank you for your support over the years, we very much so appreciate you have tried to help us keep our business growing.