reliable IT and Cyber Security solutions

David Ingram

Tax Assist Accounts (Newcastle)

We originally contacted Infinit Technologies (Formerly Pentagon Computer Solutions Limited) in July 2015 as our current provider was unable to meet our requirements of onsite support to look after our computer network.

Infinit was able to quickly recommend solutions that would improve the performance and security of our network and enable us to work more efficiently. Ray Burke introduced us to the concept of leasing computer hardware via one of their partner companies to spread out the capital costs over a term which made their recommendations more budgetable & affordable to us, a small accountancy business. The Pentagon team of engineers liaised with Sage and Iris for support and upgraded our systems and software solutions and contacted our printer leasing firm to ensure we can all securely scan and print to the net network we had installed.

Since we got Pentagon to upgrade our systems, we were reassured that our data is being backed up offsite as part of the works undertaken by Pentagon, whom we continue to hire to maintain and upgrade our systems as necessary. In 2018 Pentagon was able to advise us on best practices surrounding GDPR and Data Protection legislation changes too.
In January 2020 we upgraded all of our workstations to Windows 10, and the transition was very smooth and effective, with fewer than expected glitches. The engineers Ray, Joe and Niall all worked out of hours on the most part to ensure we were not disrupted during the day wherever possible, and we were not charged any extra for their work conducted out of office hours.

We are happy with the service received overall and like the fact we are not charged call out fees when we require someone onsite to help us fix a problem, it is included in a small monthly retainer, as is the ongoing monitoring and consultation when required. Usually the team respond the same day we call to any issues or faults and are keen to help us.
Thank you for your support over the years, we very much so appreciate you have tried to help us keep our business growing.

Fergus Westwood

Clayton Dene Financial Planning

You never know how valuable someone's help is until you really need it and due to a clumsy mistake, I really needed Infinit Technologies (Formerly Pentagon) help. Urgently.

With a presentation to deliver on Friday evening, I opened my laptop on the Wednesday night to prepare ... only to discover that I'd cracked its screen. I had no back up laptop and I had no means to finish my presentation. I was going to let down the person who'd asked me to present, the delegates and make myself look pretty foolish. I'd also lose any potential business I might win and blacken my name.

You got Jo on the case first thing the next morning. He gave me a price before I'd got to work and my repaired laptop was available to collect from your office before 10 AM the following day.

Rather than panic, I knew Infinit was in control. I knew I'd have the laptop back in good working order. I'd been able to plan my presentation and slides knowing I could put things together in good time.

Did Infinit Technologies save my life? Metaphorically, yes.

Thank you so much for your swift and superb service. I will recommend Infinit without hesitation henceforth for computer solutions. But thank you for my emergency repair!

lain Dalby

Director - Sorted House Limited

When my business partner asked if I knew of any IT networking experts he could call on to help look at issues both in his house and home office, little did he know what he was letting himself in for.

What started as a question about a poor broadband signal turned into multiple visits, several months of work and purchase of a lot of extra equipment. Work is still on-going (partly due to Andy's hectic schedule) and will involve a visit from BT to make sure all aspects of the job are covered.

However, the result is a fast and stable WiFi and network connection across the house and office, as well as all TVs in the house being able to stream without buffering or interruption. This means no cartoons cutting out - you can't put a price on keeping the kids happy (and quiet!). Also, thanks to suggestions from the team, all data stored on site for various businesses is now secure from viruses as well as GDPR compliant.

Both myself and Andy would like to thank Sarah, Ray and Joe for their hard work, openness and constant communication over the past few months. As I mentioned, work is still on-going and it's great to know we are in safe hands.

I am more than happy to recommend the services of Infinit Technologies (Formerly Pentagon Computer Solutions) to friends, family and colleagues alike, as I am confident that they would be as satisfied as I have been.

Ben Smith

Newcastle Castle

Ray and his team at Infinit Technologies (Formerly Pentagon) are very personable and extremely proficient in what they do. They currently manage IT at Newcastle Castle and won the work on a competitive tender basis. As CEO of Newcastle Castle, I can thoroughly recommend them for the professionalism and the solutions that they have recommend in their service to us. They have always been very eager to work within our budget constraints as well as the operational constraints, sometimes working through the night so that our 7-day per week daytime operations were not affected.

At the heart of their success is their customer service. They have not only secured and maintained our IT infrastructure, they have also fed into policy where necessary, for example with PCI DSS compliance. Equally they have been highly proactive in notifying us of significant and evolving threats that could cause significant organisational damage, whilst suggesting cost-effective mitigations.

We feel safe and sound with their support.

Jane N

Gosforth Parish Church

Church wifi at last! Infinit Technologies (Formerly Pentagon Computer Solutions)

Gosforth Parish Church has, at last, installed wifi which works throughout the church. Ray and the team at Pentagon did a site visit, worked on a solution, tested the ideas and then installed the system in a timely fashion, with great professionalism and expertise. We are very happy to give this review.

Lianne H

Notable Nannies Limited

Infinit Technologies (Formerly Pentagon) have helped my businesses significantly. Setup and complete integration of Office 365 and Sophos security has been invaluable for Notable Nannies Limited - Ray, Joe and Niall have been incredibly professional, quick and the most supportive company we have ever had the pleasure of working with. Our IT systems have been completely upgraded and we've been given remote support to here in Milton Keynes, & in our London office in Clapham Town, as well as our Newcastle branch. The Infinit team have also set up Datto, not only for the remote support but also for file sharing, so we are able to access our Notable Nannies' systems on the move, and whilst working at home, due to the Covid-19 pandemic at present. All in all, a reputable and professional team that we are very thankful for during this time. A great experience from start to finish! Highly recommend!

Colin Renshaw

2020 was a challenging year for us all.

Our knowledge of IT, or lack of it, and how we could use it effectively to support those we couldn't physically see, was tested.

Based in Manchester, with my shielding mother near Liverpool my personal concerns, and those of the rest of my family being geographically spread across the UK, felt like a lengthy list.

Thankfully Infinit (Formerly Pentagon) came up with answers to all our queries, and quite frankly "then some", when it came to providing us with solutions to support our shielding mother.

Advice on a suitable replacement PC, following a remote diagnosis of "irreparable failure" of the original unit, meant we also now had access to the Cloud so the sharing files, and photographs, helped us all stay in touch.

Infinit staff also gave me advice on suitable smart home devices that could be accessed remotely giving us all confidence that whilst alone and vulnerable we knew she was safe whilst shielding.

A recommendation for a new ISP also meant a faster & more stable broadband connection for video calling helping to prevent that feeling of isolation and mental anguish at being locked down alone as video calls replaced telephone calls thereby enabling family quizzes and calls from multiple households to help her wellbeing.

The team at Infinit succeeded, during a difficult year, in ensuring that a shielding vulnerable elderly relative was able to communicate with their family & friends on multiple platforms incl. smart home devices and social media channels...what better demonstration is there of Pentagon's staff’s commitment and dedication to customer service.

2021 has seen us enter another national lockdown so if you are struggling with finding solutions to help you get the most from your existing IT equipment, I can only encourage you to reach out to Pentagon and then sit back whilst they guide you through what can be a minefield of options.

To Infinit Technologies staff I say, keep safe and well and thank you for all you did for me and my family near and far during 2020.

Sarah K

Cannot recommend Infinit Technologies (Formerly Pentagon Computer Solutions) highly enough. Ray is professional, knowledgeable, approachable and really likes to understand his clients so the right support and solutions can be put in place. Ray is very generous with his time, which often means working late nights and weekends to keep clients downtime to a minimum. IT is not my thing and Ray has been very patient, supportive and explains processes needed to suit in an easy to understand way. Very cost effective, very flexible to suit each client. Pentagon Messaging Solutions are a great service, as is the online backup solutions and cloud based working. So pleased to have been introduced to Infinit Technologies their support is worth every penny! Thank you Ray, so pleased to tell people you guys provide my IT support.

Nial M

I have known team Infinit Technologies (Formerly Pentagon) for quite some time now.

I have utilised Infinit Technologies for their knowledge of IT systems for home computing and networking requirements. Finding the best but cost-effective solutions for my needs. Also, liaison where required with network providers, taking some of the confusion out of facilitating what I need from IT solutions. Infinit were also key to the installation of my home security solutions.

I have supported Pentagon with their support for local historic sites in Newcastle and Gateshead including input for Dunston Staiths. 2020 has been a difficult year for many, and the importance of community has come to the fore in so many walks of life. Infinit have been able to help several initiatives in the North East, to help secure futures of historic sites and to enable community engagement. When I move house, Infinit are selected to supply & fit a bespoke home security and IT solution using latest technology.

Carla C

Would recommend Infinit Technologies (Formerly Pentagon Computer Solutions) for your home IT problems.

It's fantastic to have wifi throughout the house. The guys from Infinit did it all in just over a day. They were professional and friendly at all times and overcame the problems our old house threw at them. When they had finished the house was cleaner than when they arrived.

Glenn G

Ray and the Team at Infinit Technologies (Formerly Pentagon Computer Solutions Ltd) look after all of my IT requirements. They are an ever-growing company, with a very "Customer Focused" philosophy.

They have always responded in an efficient and timely manner, good old fashioned "Service With A Smile".

When I needed help during a recent breakdown, my router was taken away, rebuilt and the latest Firmware installed without delay.

I recently had the pleasure of assisting Ray with the installation of a custom designed WiFi Network, for the national charity Cats Protection, at their new purpose-built facility at Green Lane, Gateshead, Tyne & Wear; another highly successful installation by Infinit Technologies.

I would unreservedly recommend them for all of your IT needs.

Paul H

Great service received from Infinit Technologies (Formerly Pentagon) since 2011

Since July 2011, Infinit Technologies (Formerly Pentagon Computer Solutions Limited) has delivered computer solutions to me professionally and to my family. This has included, backup solutions. PC repairs, networking, data cabling and message exchange. Pentagon has always proved to be reliable and ever-ready to deliver cost-effective solutions including, where necessary, essential services not limited to normal office hours. To my personal knowledge, Raymond Burke MD has 15 years+ experience of supporting local businesses. Throughout that time his support to me has demonstrated his commitment to ensuring reliable and effective computer systems, so integral to modern life.

Colin R

The team at Infinit Technologies (Formerly Pentagon) were quick to assess the issues I had been experiencing with accessing sustained stability and adequate speed with my internet connection, reporting back to me within 24 hours on my best next steps.

After supplying and having their installation team fit a DrayTek router, Pentagon's advice has resulted in improvements to both stability and speed of my internet and this access is also 'future proofed' enabling me to utilise high speed 4G and 5G internet access in the absence of fibre.

I have also benefitted from their commitment to ongoing support with software patches and security updates being installed remotely, along with news of advancements in the relevant areas of the technology used in this area of their industry being fed back to me.

I am happy to provide this 5 star rating for Infinit which is based on how they took their understanding of my issues, put measures in place to resolve them and have been providing ongoing support subsequently.

Geordie Goldburn

Excellent company, highly recommended

I have used Pentagon now for several years. I have always found their level of service to be excellent, work is carried out in a professional manner and always as swiftly as is possible. They are very easy to contact, always reply to messages and explain everything they do in detail. I would highly recommend their services.

Karrie-Ann Fox

Infinit Technologies (Formerly Pentagon) were able to diagnose my laptop issues remotely. I decided to replace my laptop, they advised me on spec and sent it to me a new one really quickly. They transferred over all the data so the whole process was really easy. I would recommend them to anyone.

Lydia Maslen

Ray Burke at Infinit Technologies (Formerly Pentagon Computer Solutions) has been extremely helpful at explaining and implementing I.T security for my business. By setting up Sophos and Acronis I now have peace of mind that my laptop is secured, encrypted and backed up. Ray has also set up Office 365 Business for me and will soon be migrating my emails over to Office 365. Ray was very efficient at completing all of the work, was brilliant at explaining the process to me, kept me updated along the way and still checks in to see how I'm getting on. Compared to other I.T companies i'd researched, Infinit Technologies are also very cost effective. Thank you for all of the help Ray!

Gary Philip

Known Ray Burke for many years now and I have been able to depend upon him for various IT related advice from harware to software. More lately, he has assisted me offering advice on the best way forward to market and promote the family business online. I was advised with some effective and economical ways to promote the business online. Following his recommendations, I was able to produce a simple and targeted Facebook ad which, increased exposure of the products and achieved a greater following. Ray will also respond to you promptly and is a good source of knowledge.

Simply the best exceptional service, very knowledgeable, explains how it will all work in a friendly no nonsense very professional manner.

Solutions always offered to suit the customer, genuine quality service. Out of hours support without out of hours fees. I wouldn't go anywhere else now and highly recommend. My Emails through their message exchange and the support service is amazing, I never knew emails could achieve so much.