Blog

25th December 2021

Wishing All of Our Clients a Merry Christmas and a Happy & Healthy New Year.

This year has certainly been one of surprises, with perhaps the biggest of these surprises being our new business identity as we changed from Pentagon Computer Solutions to Infinit Technologies. There are some very exciting opportunities for The Infinit Team to work on in the New Year. Our update is one of extending our heartfelt thanks to all our clients, associates and colleagues who have supported us throughout 2021. Supporting clients with their business resilience plans and keeping businesses protected from cyber security threats is something we love doing, in addition to supporting with cloud and remote working solutions. Not only have we been able to provide managed IT support services to businesses in the Newcastle, Gateshead and Durham areas of the North-East of England, we have also been able to increase that area of coverage into Manchester and the surrounding areas of the North West of England too. In the year 2021, Infinit Technologies have been very fortunate to have gained access to some valuable business support throughout the region which has enabled us to develop our new brand identity and marketing plans moving forwards. This has included accessing funding grants to help with branding and marketing projects in addition to website development and SEO projects. The business growth support available is amazing and we have to pass on some more heartfelt thanks to NBSL and the UMi Durham Business Growth Grant Fund who have been an essential part of making our development projects happen. Our Office Manager, Sarah Parkin comments ‘Business support doesn’t have to be monetary; I have been able to tap into various workshops and courses which have been fully funded and so valuable in giving small businesses a different way of looking at their business, and ways to plan for growth changes. This support has come from North-East Growth Hub, Business Durham Opportunities Programme and Ne-BIC. One of my favourite opportunities was attending the Durham Digital Marketing Bootcamp with Pascal Fintoni. An amazing day with invaluable tips on content planning using the 4 x M’s in addition to ways to improve our visibility and credibility to reach our target audience. I guess what I am trying to say is, there is so much support out there for businesses, experts in the field who want to help and support local businesses. I certainly appreciate all the advice and support we have been given and I am looking forward to implementing some new skills into 2022.’ In the spirit of sharing is caring, may you be blessed with success and good prosperity in 2022. May peace be with you and your loved ones this festive time. Stay safe. Stay positive. Be thankful. Merry Christmas and a Happy New Year! From the Infinit Team

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3rd December 2021

Our new website is now live!

We are delighted to announce that Infinit Technologies has a super shiny new website, another element of our rebranding, with major thanks to the team from Discovery Design. This means we now have a new home, a new look, and a new website to go with our new business name. Our team are getting ready to embrace the exciting times ahead of us as we move forwards with the providing of managed IT support services, business cyber security protection and resilience for business clients on a national level. We are all good at something and the team at Infinit Technologies would consider themselves to be your outsourced IT department to look after your IT and networking infrastructure leaving you to run the important aspects of your business. Our support is flexible and bespoke to each business with our aim to keep things working seamlessly and to minimise disruption should you fall foul of a polymorphic virus attack, unwanted malware or equipment failure. During the rebranding process, we have been looking at ways in which we can bring added value to our customers, and we are implementing some changes to improve how we operate. Some of the things we are going to be implementing in 2022 will include: Regular reviews with our current clients, this is an opportunity for us to get to know you and your business better, and to see if there are any other opportunities which we can support with. These regular reviews can be in person, by telephone or as a video call. You can decide if you want to have these reviews monthly or quarterly. A customer satisfaction survey, we will be allowing you to tell us as it is, we want the good and the bad points as this will provide us with valuable feedback and guide us in areas we need to improve upon. The survey when available will allow for anonymity, so please don’t be shy. Regular newsletters, with updates, product reviews and things we hope you will find useful. Implementation of a Refer a Friend Scheme, an incentive scheme that rewards you for every customer you introduce to us who subsequently signs up for a managed IT support plan. Improvements to our invoicing process with the consolidation of all monthly invoices onto one easy to follow invoice. Our Infinit team includes: Ray Burke - Managing Director Joseph McDonald - Technical Director Niall Snell - Operations Director Sarah Parkin – Customer Relationship & Office Manager Our registered office location has also changed to provide better and bigger facilities to enable us to continue to grow. Our new address is: Unit 21 The Greenhouse Greencroft Industrial Park Amos Drive Annfield Plain County Durham DH9 7XN Our telephone numbers remain the same, however, we have also added a national number 0333 366 0005. We continue to hold some office space in Design Works in Gateshead NE10 0JP so we can continue to provide a rapid response to support calls within our core customer base in the Newcastle/Gateshead areas of Tyne and Wear. If you are in the Durham area and would like to come and see us in our new offices, you would be more than welcome, do give us a call beforehand so we can schedule you some time in the diary. The coffee and tea are on us! If you want to keep updated on our news, views and updates we are on social media, so please do follow us at: https://www.linkedin.com/company/infinit-it-technologies Infinit Technologies (@Infinit_IT) / Twitter www.facebook.com/infinittechnologies Our final word has to go to the fabulous team at Discovery Design for all their hard work, dedication, ideas and patience with our rebranding, marketing and website design and build project. We love what Discovery Design has created for us and for that we are truly grateful. Infinit Technologies is a trading name of Pentagon Cyber Security Solutions Ltd.  

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2nd December 2021

Installing Ubiquiti Wi-Fi Into A Managed Office Space

The Infinit Technologies team have recently installed Ubiquiti Wi-Fi into a managed office space in the North East. UniFi is a scalable enterprise Wi-Fi management that combines performance, scalability, and a central management controller. Packed with features, the UniFi controller allows you to map out networks, manage system traffic and provision additional UniFi APs. Ubiquiti Wi-Fi offer a choice of skins with different colours to suit a variety of environments and the routers are smaller and more discrete than many alternative enterprise grade access points and all are centrally managed from the cloud. Our team use mobile, laptop and PC- all of which are fully covered by Ubiquiti. With a Wi-Fi Installation from Infinit Technologies you can design, plan and manage your system with our expert team. If you are looking for fast and secure Wi-Fi in the North East, contact us today. Wi-Fi capabilities move extremely fast so if you are looking for a better, stronger internal solution or increased speed and coverage within your building, our team of expert engineers can help you and your business. Plus, we can even facilitate communication between multiple branches using wireless state of the art, wireless technology! Design, plan and manage… we have you covered! We work with a number of leading brands as such as Draytek, Ubiquiti & Ruckus to provide Wi-Fi services. Our team can also carry out a Wi-Fi survey to help identify the best antennas and Wi-Fi frequency to suit your environment and the number of users that are linked to your Wi-Fi infrastructure. Are you a North East business looking for a better Wi-Fi solution? Or perhaps you looking for a trusted IT Partner who will work with your business to ensure you have resilient, secure and reliable protection in the field of Network Security, Business Resilience and Compliance, Cloud Computing and Disaster Recovery Prevention? Call Infinit Technologies on 0191 5800 171 or visit: www.infinit.technology and we can help you find a solution that works well for you.

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1st December 2021

We Have Moved!

We are delighted to announce to all of our customers that we have relocated to a new office premises just on the outskirts of Stanley. Moving to a new location will allow our team to continue to provide high-quality IT support to our valued customers and to those who will join us as we expand into Durham. Our new address is… The Greenhouse, Greencroft Industrial Park, Annfield Plain, Stanley, DH9 7XN. The Greenhouse is part of the environmental and regeneration charity Groundwork NE & Cumbria. As well as our office being in a prime location, the building includes unique sustainable features throughout, making it even more of a fabulous place to work and have our office. There is a wide range of natural flora and fauna surrounding the amazing landscape which helps to promote biodiversity. Within the building there are features such as geo-thermal heating and cooling systems that have been designed to make the most of natural resources whilst enhancing the local area. Plus, an added bonus is that there is a 50-metre-high wind turbine that generates all the electricity for The Greenhouse. Surrounding the building there are many unusual features that make The Greenhouse so unique. Features include artistic elements, the lake, dry stone walling and willow weaving, a cycle path and the Greencroft Woodland. There are so many incredible things to see when you visit the Infinit team at The Greenhouse! We are also thrilled that now we have moved offices that we are offering our services to the Durham area too. We look forward to welcoming our current customers and new customers to our office. Infinit Technologies offer a multitude of services such as Managed IT Support, Network Security, Cloud Computing and much more. You can speak to a member of our team by calling 0333 366 0005 or visit: pentagoncomputers.co.uk

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23rd July 2021

Dunston Staiths Restoration Project

In February 2019 the iconic Dunston Staiths suffered a serious arson attack which caused significant damage. Thanks to the ongoing support of many, and recent grant funding, a new and exciting chapter awaits, in partnership with the National Trust. The Friends of Dunston Staiths shortly after the attack launched a campaign to support the repairs. Over the past two years since the event, there have been many activities and events that have taken place to help raise money for the restoration project. Events have included: ‘Save the Staiths’ 5k & 10k Challenge, The Late Shows and much more! The Infinit Technologies team, previously Pentagon Computer Solutions, have been delighted to be involved in the restoration project and have been volunteering to aid them with free monitored CCTV in an outdoor setting where there is no power and cables aren’t permitted. Our team were working at heights to help secure the future of the structure. The cameras offer great 1080p high-definition footage and night vision whereby the key holders are notified of motion on the structure’s upper and lower decks. We were absolutely thrilled with the results. Funders and supporters of the project include Heritage Lottery Fund, Historic England, Gateshead Council, Durham Wildlife Trust, Garfield Weston Foundation, Taylor Wimpey, Sir James Knott Trust and LEAF. Heritage is an important part of the North East region and the public response to this project has been incredible, reminding us all of the importance of our heritage to all of our futures. If you are able to donate, visit: https://bit.ly/3klJbyV For more information about Infinit Technologies and the services that we offer to the North East, such as Managed IT Support, Network Security, Cloud Computing and much more, visit: pentagoncomputers.co.uk or call us on 0191 5800 171.  

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