1 Name of supplier

Infinit Technologies, a trading name of Pentagon Cyber Security Solutions Ltd (‘we’ or ‘us’ in these terms and conditions) shall be supplying the goods and/or services to you, the customer.

 

2 What is to be provided to you by us

We and you have agreed that we will supply to you the goods and/or services described in the Proposal. In these terms ‘Proposal’ includes our estimate, acknowledgement of order, special order form, repair & upgrade form as may be applicable.

 

3 Price

The price for the items is as stated in the Proposal or the agreement into which these terms are incorporated.

 

4 When payment is to be made

You will need to make payment as stated in the Proposal. If this is not stated, you will need to pay on receipt of our invoice. Please note that unless the Proposal indicates otherwise we will only be able to deliver the items or perform the services when we have received payment (and this means that where you have paid by cheque or by credit or debit card, the funds have reached our bank account).

 

5 Delivery

Delivery of the items will be as stated on the Proposal and will be by the means stated.

 

6 When delivery will be made

Our aim is to deliver the goods and/or perform the services within 30 days of acceptance of your order. It will not always be possible to do this, and we and you agree that we cannot guarantee we will deliver the goods and/or perform the services within 30 days. Where delay is caused by circumstances which are outside our control our aim is to complete the work as soon as we reasonably can.

 

7 Cancellation rights

7.1 Please note that you cannot cancel the contract once we have started to perform the service.

7.2 To cancel the contract you will need to send a letter to us. You can send the letter by recorded post or email. Contact details for where to send the letter are set out in paragraph 8.1. If you cancel the contract orally, you will need to confirm the oral cancellation in writing and send it to us by one of the means just specified.

7.3 You cannot cancel this contract where you unseal or break the seal of any items which are computer software, hardware licenses, or audio or video products (e.g. compact disks or DVDs).

 

8 Contact details

8.1 Our address is Infinit Technologies, Unit 21 The Greenhouse, Greencroft Industrial Park, Amos Drive, Annfield Plain, County Durham DH9 7XN. Telephone 0333 366005. Our email address is [email protected]

8.2 Complaints or comments. If you have any complaints about the goods or services or any aspect of the way we have dealt with your order please contact us by writing to the address given in Paragraph 8.1 or by email to [email protected] or by telephoning 0333 366005.

8.3 ancellation or returns. If you wish to return any items, you must send them to us. You must pay the cost of returning the items to us.  Letters or other communications should be addressed to us either by writing to the address given in the Paragraph 8(a), by email or by telephone. A returns authorisation code must be requested by contacting us by telephone prior to returning item(s). The returns authorisation code & proof of purchase must be enclosed with the returned item(s).

 

9 Alternative goods or services

From time to time it may not be possible to supply the items that you have ordered. If this occurs, we will notify you in advance and offer to provide substitute items of an equivalent quality and price to those we are unable to provide.  If you agree you will pay any increased costs and we will refund any difference in price, as the case may be.

 

10 Errors and Omissions Excepted

Whilst we take care to make sure all relevant information is present and correct, occasionally an error or an omission will occur.  In such circumstances we reserve the right to decline an order, withdraw offers or items from sale, amend descriptions and/or take any other steps we deem necessary.  Any changes made are entirely at our discretion and can be made without prior notice.

 

11 Guarantee

We provide the following guarantee for the product that you have ordered from us: we guarantee that the hardware product(s) will be free from any defects for 12 months from the date of purchase. If the hardware product has a defect within this period, you can choose whether to have it replaced or repaired, subject to the following sentence. If the defect is minor in our reasonable opinion, and you selected to have the product replaced, we reserve the right to repair the item instead of replacing it. Your statutory rights are not affected by this guarantee.

 

12 Ownership of goods

We shall own the goods until we have received payment in full, even though the goods may have been already delivered to you. Where you have paid credit or debit card, ‘payment in full’ means that the funds have reached our bank account.

 

13 Limitation of liability

  • If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing at our contact address in paragraph 8.1 within 10 working days of the delivery of the goods in question.
  • If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us of the problem in writing at our contact address in paragraph 8.1 within 40 days of the date on which you ordered the goods.
  • If you notify a problem to us under this condition, our only obligation will be, at your option:
    • to make good any shortage or non-delivery;
    • to replace or repair any goods that are damaged or defective; or
    • to refund to you the amount paid by you for the goods in question in whatever way we choose.
  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 13.3.3 above
  • You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • If you are a consumer, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
  • We aim to carry out the services with reasonable care and skill. If any part of the services is performed negligently or in breach of the provisions of this agreement then, on your request, we will re-perform the relevant part of the services. We will not be liable to re-perform any part of the services which we have performed negligently or in breach of this contract unless you notify us in writing to our contact address in paragraph 8.1.
  • Except in the case of death or personal injury caused by our negligence, our liability under or in connection with this contract whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever shall not exceed the price you have paid us.
  • Except to the extent permitted by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any negligence or breach of the contract on our part and we shall have no liability to pay any money to you by way of compensation other than to refund to you the price you have paid to us.

 

14 Entire agreement

These terms and conditions and the agreement into which these terms are incorporated, together with our Policies, our current website and the Proposal set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson, agent, employee, director or other representative on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

 

15 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

16 Law and jurisdiction

The validity, construction and performance of this contract shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts to which you and we submit.

 

17 Third parties

For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this contract this is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

 

These terms and conditions form an agreement and an English language legal document which sets out your rights and obligations, and those of Infinit Technologies.  By signing you agree to be bound by our terms and conditions.  Sign it only if you want to be legally bound by its terms.

 

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